Shipping policy

Strict Shipping Policy: We only ship to verified dental offices at the physical addresses. We do not ship to residential addresses or P.O. boxes.

WagoTrix makes all efforts possible to keep our shipping costs as low as possible. As a high-volume shipper, we utilize preferred carriers and pass our discounted rates onto our customers.

Overnight and other special delivery options (including foreign shipments) are available at our customer's request, but please note that additional shipping charges will apply.

Wagotrix understands the importance of receiving your dental supplies in a timely manner. We guarantee that all orders placed before 2:30pm Eastern Time Monday through Friday will be shipped the same day they are ordered. We do not ship on Saturday or Sunday.

Expect In-Stock Products - We guarantee that your order will be in-stock and ready to ship upon ordering from our warehouse.

Who is responsible for custom duties & taxes on any order?

International shipments from the USA may encounter custom duty fees and/or taxes as determined by your local country. The fees are based on the destination and the regulations the country being shipped to may impose.  Different countries have import procedures which are determined by the destination countries laws.  These fees are not determined by WagoTrix or your shipping carrier. WagoTrix has no control over such costs.

The end customer (e.g., dentist or dental office) is responsible for any fees that may be incurred by your country if our products are shipped across international borders - including shipments from WagoTrix to Canada. WagoTrix only charges shipping costs and the customer is responsible for any fees, duties and/or taxes that may be imposed on your order by your local countries laws.

If a package is returned to WagoTrix because such fees have not been paid by the customer, for any reason, the customer will be responsible for any shipping costs and fees WagoTrix may incur in receiving the package back to our office. Any fees incurred, including the original shipping costs on your order, will not be refunded.