WagoTrix

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WagoTrix is committed to providing a high level of customer service to its customers and understands that at times a sold product may need to be returned. We promise to do our best to deliver excellent products and great customer service related to any of your product concerns. With this being said we will accept returns for items purchased based on the following stated policies with no exceptions.

RETURN POLICY FOR SOLD PRODUCTS

RESTOCKING FEE
Returns for refund may be subject to a restocking fee of up to 15%.

• Product(s) must be authorized for return within 15 days of receiving order by calling our office at 1.586.585.1210 to obtain return form.
• All returned items must be clean, unused, and returned in the original packaging & condition as shipped with all components.
• Authorized returns must be shipped within 5 days from the approval date.
• If the wrong item shipped the restocking fee doesn't apply.

Products that are used will be subject to 15% restocking fee. WagoTrix does NOT charge restocking fees for returns of defective products or items that are un-opened in new condition.  If you have received the wrong product, or we have made some other shipping error, there will be no restocking fee and NO charge for a return label, provided the item is returned with the return policy time period.

The following items will be denied for returns:

• Unauthorized returns without a return form will be refused.
• Non-defective items that are shown to have been used and installed.
• Non-defective items that are missing components (e.g., cords, tips, handpieces, etc.).
• Non-defective custom or special orders items.
• Items listed as “”Final Sale” as part of a promotion will be refused for return.

All returns must be initiated by calling our offices at 1.586.585.1210.

NON-RETURNABLE ITEMS

Return for refund will be denied for any of the following reasons:

• Items that are in used condition.
• Items that are damaged, missing pieces or show signs of misuse.
• Items that are returned after 15 days from shipping date.
• Items that are custom and are non-standard products.

Strict Shipping Policy: We only ship to verified dental office physical addresses. We do not ship to residential addresses or P.O. boxes. Our carriers deliver wherever you are (almost).

Free shipping is available on certain products and dollar amounts. See products for details.

Note on Strict Shipping Policy: We only ship to verified dental offices at the physical addresses. We do not ship to residential addresses or P.O. boxes.

WagoTrix makes all efforts possible to keep our shipping costs as low as possible. As a high-volume shipper, we utilize preferred carriers and pass our discounted rates onto our customers.

Overnight and other special delivery options (including foreign shipments) are available at our customer's request, but please note that additional shipping charges will apply.

WagoTrix understands the importance of receiving your dental supplies in a timely manner. We guarantee that all orders placed before 2:30pm Eastern Time Monday through Friday will be shipped the same day they are ordered. We do not ship on Saturday or Sunday.

Expect In-Stock Products - We guarantee that your order will be in-stock and ready to ship upon ordering from our warehouse.

Who is responsible for custom duties & taxes on any order?

International shipments from the USA may encounter custom duty fees and/or taxes as determined by your local country. The fees are based on the destination and the regulations the country being shipped to may impose.  Different countries have import procedures which are determined by the destination countries laws.  These fees are not determined by GoldenDent or your shipping carrier. GoldenDent has no control over such costs.

The end customer (e.g., dentist or dental office) is responsible for any fees that may be incurred by your country if our products are shipped across international borders - including shipments from GoldenDent to Canada. WagoTrix only charges shipping costs and the customer is responsible for any fees, duties and/or taxes that may be imposed on your order by your local countries laws.

If a package is returned to us because such fees have not been paid by the customer, for any reason, the customer will be responsible for any shipping costs and fees we may incur in receiving the package back to our office. Any fees incurred, including the original shipping costs on your order, will not be refunded.