Refund policy

REFUNDS & RETURNS

WagoTrix is committed to providing a high level of customer service to its customers and understands that at times a sold product may need to be returned. We promise to do our best to deliver excellent products and great customer service related to any of your product concerns. With this being said we will accept returns for items purchased based on the following stated policies with no exceptions.

RETURN POLICY FOR SOLD PRODUCTS

RESTOCKING FEE

Returns for refund may be subject to a restocking fee of up to 15%.

  • Product(s) must be authorized for return within 15 days of receiving order by calling our office at 1.586.585.1210 to obtain return form.
  • All returned items must be clean, unused, and returned in the original packaging & condition as shipped with all components.
  • Authorized returns must be shipped within 5 days from the approval date.
  • If the wrong item shipped the restocking fee doesn't apply.

WagoTrix does NOT charge restocking fees for returns of defective products or items that are un-opened in new condition.  If you have received the wrong product, or we have made some other shipping error, there will be no restocking fee and NO charge for a return label, provided the item is returned with the return policy time period.

The following items will be denied for returns:

  • Unauthorized returns without a return form will be refused.
  • Non-defective items that are shown to have been used and installed.
  • Non-defective items that are missing components 
  • Non-defective custom or special orders items.
  • Items listed as “”Final Sale” as part of a promotion will be refused for return.

All returns must be initiated by calling our offices at 1.586.585.1210.

NON-RETURNABLE ITEMS

Return for refund will be denied for any of the following reasons:

  • Items that are in used condition.
  • Items that are damaged, missing pieces or show signs of misuse.
  • Items that are returned after 15 days from shipping date.
  • Items that are custom and are non-standard products.

RETURN SHIPPING & PACKAGING

The customer is responsible for return shipping charges. We do not provide return labels.

Wagotrix is NOT responsible and will NOT reimburse for products that are damaged, or lost, in transit when being shipping back to our office. Please package and insure the returning merchandise for the appropriate value. Ship the item via a courier of your choice to the address below. Packages must be returned prepaid, WagoTrix will NOT accept and COD deliveries or shipments. 

WagoTrix
Attn: Returns
27251 Gratiot Avenue
Roseville, Michigan 48066 USA

Please clearly identify inside the box the following information on the return form you received during the authorization process.

  • Purchaser’s Name
  • Phone Number
  • Items being returned
  • Reason for Return

Shipping charges for your order will not be refunded. WagoTrix is not responsible for the shipping costs for returned product to our office. 

DEFECTIVE PRODUCTS 

Wagotrix will return, replace, or exchange any defective products. WagoTrix will provide you with a pre-paid return shipping label. Items must be in the condition in which they were purchased. WagoTrix will NOT reimburse or replace items that have been taken apart, dismantled or modified in any way. Any product defects must be reported within 15 days of receipt of the product.

REFUNDS

Refunds will be issued once the product has been received, inspected, and authorized for a refund.

Please allow up to 14 days from receipt of the product to apply any refund to the payment method used for the order minus any applicable fees.

Freight / Duties / Taxes are non-refundable